Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how c95jl Casino ("c95jl," "we," "us," "our") collects, uses, discloses, stores, and otherwise processes the personal data of individuals ("you," "Player," "User") who access or use the c95jl Casino website, mobile platform, applications, and related services (collectively, the "Platform").

This Policy applies to all personal data collected from players who register, browse, wager, communicate with support, or otherwise interact with the c95jl Casino platform, whether from Metro Manila, Cebu, Davao, Quezon City, or anywhere else across the Philippines.

This Policy should be read together with the c95jl Casino Terms & Conditions. Defined terms used but not defined in this Policy carry the meanings assigned to them in the Terms & Conditions.

This Policy does not apply to third-party websites, payment processors, or service providers that may be linked to or integrated with the c95jl platform. We encourage you to review the privacy policies of any third-party services you use in connection with your c95jl Casino account.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, c95jl Casino acts as the Personal Information Controller (PIC) in respect of the personal data of players registered on the Platform.

Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data protection legislation. You may contact the DPO directly for any privacy-related concerns at the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

c95jl Casino collects the following categories of personal data, depending on how you interact with our platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (used to verify you are at least 21 years of age);
• Residential address (barangay, city/municipality, province);
• Philippine mobile number;
• Email address;
• Username and hashed password;
• Government-issued ID type and number (collected during KYC verification).

3.2 Financial & Transaction Data

• GCash account name and mobile number (or other payment method identifiers);
• Deposit and withdrawal amounts, dates, and reference numbers;
• Wagering history, game results, and account balance records;
• Bonus and promotional redemption records.

3.3 Identity Verification (KYC) Documents

• Copies of government-issued photo identification (passport, SSS ID, UMID, driver's license, PRC ID, or equivalent);
• Proof of address documentation (utility bills, bank statements, or government correspondence);
• Selfie photographs submitted for liveness verification purposes.

3.4 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser type;
• Session duration, pages visited, and game interaction logs;
• Cookie identifiers and similar tracking data (see Section 8).

3.5 Communications Data

• Records of live chat conversations with c95jl Casino customer support;
• Email correspondence with c95jl Casino;
• Responses to surveys, feedback forms, or promotional communications where you have opted in.

4. How We Collect Your Data

c95jl Casino collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, server logs, and similar technologies when you access or use the Platform (see Section 8);
• From third-party payment providers — when you deposit or withdraw funds via GCash, Maya, BPI, BDO, Metrobank, or other supported Philippine payment channels, we receive transaction confirmation data from those providers;
• From identity verification services — when we use third-party KYC providers to verify the authenticity of documents you submit;
• From fraud prevention and AML screening services — to comply with our anti-money laundering obligations under applicable Philippine regulations.

5. Legal Bases for Processing

c95jl Casino processes your personal data only where a lawful basis exists under the Data Privacy Act of 2012. The applicable legal bases for our processing activities are:

Processing Activity	Legal Basis
Account registration and management	Performance of contract (your c95jl Casino account agreement)
KYC identity and age verification	Legal obligation (AML regulations; gaming regulatory requirements)
Processing deposits and withdrawals	Performance of contract
Fraud prevention and security monitoring	Legitimate interests of c95jl Casino; legal obligation
Responsible gaming monitoring and interventions	Legitimate interests; legal obligation
Customer support communications	Performance of contract; legitimate interests
Marketing communications (where opted in)	Your consent
Platform analytics and improvement	Legitimate interests of c95jl Casino
Regulatory reporting and record-keeping	Legal obligation

6. How We Use Your Personal Data

c95jl Casino uses the personal data we collect for the following purposes:

• Account Administration: Creating, managing, and maintaining your c95jl Casino player account, including processing login credentials and account preferences;
• Age & Identity Verification: Confirming that you meet the minimum age requirement of 21 years and verifying your identity as part of our KYC obligations;
• Payment Processing: Facilitating deposits and withdrawals via GCash, Maya, and other supported Philippine payment methods;
• Fraud & AML Compliance: Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited conduct on the Platform;
• Responsible Gaming: Monitoring gaming patterns to identify potential problem gambling behavior and administering responsible gaming tools such as deposit limits, session reminders, and self-exclusion;
• Customer Support: Responding to your queries, complaints, and requests through live chat, email, and other support channels;
• Promotions & Bonuses: Administering bonus credits, free bets, and other promotional offers you are eligible for and have opted into;
• Platform Improvement: Analyzing usage data and game performance metrics to improve the quality, functionality, and security of the c95jl Casino platform;
• Legal & Regulatory Compliance: Meeting our obligations under applicable Philippine gaming regulations, tax laws, and data protection legislation;
• Marketing (with your consent): Sending you promotional communications about c95jl Casino offers, new games, and events where you have expressly opted in to receive such communications. You may withdraw this consent at any time.

7. Sharing Your Personal Data

c95jl Casino does not sell, rent, or trade your personal information. We may share your personal data with third parties only in the following limited circumstances:

7.1 Service Providers (Personal Information Processors)

We engage trusted third-party service providers who process personal data on our behalf and under our instruction as Personal Information Processors under RA 10173. These include:

• KYC and identity verification service providers;
• Payment processing and anti-fraud technology providers;
• Cloud hosting and data storage infrastructure providers;
• Customer support platform providers;
• Email and SMS communication service providers.

All Personal Information Processors engaged by c95jl Casino are contractually bound to process personal data only on our documented instructions, to maintain appropriate security measures, and to comply with applicable Philippine data protection obligations.

7.2 Regulatory & Law Enforcement Authorities

c95jl Casino may disclose personal data to competent Philippine government authorities, regulatory bodies, or law enforcement agencies where required or permitted by law, including in connection with anti-money laundering investigations, tax compliance, or court orders.

7.3 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring involving c95jl Casino, player personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections continuing to apply.

8. Cookies & Tracking Technologies

c95jl Casino uses cookies and similar tracking technologies on our platform to ensure proper functionality, enhance your experience, and gather analytics data. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled.
• Functional Cookies: Remember your preferences (such as language settings and preferred game categories) to personalize your c95jl Casino experience.
• Analytics Cookies: Help us understand how players interact with the Platform, which pages are most visited, and where technical issues arise. Analytics data is aggregated and does not identify individual players.
• Marketing Cookies (with consent): Used only where you have given consent to receive personalized promotional content. You may withdraw this consent at any time through your account settings.

You can control non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the c95jl Casino platform. A full cookie notice is available on the Platform.

9. Data Retention

c95jl Casino retains personal data only for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable Philippine law and regulation. Our general retention guidelines are as follows:

• Active Account Data: Retained for the duration of your active c95jl Casino account relationship;
• Transaction & Financial Records: Retained for a minimum of five (5) years following the transaction date, in compliance with applicable AML and tax record-keeping obligations;
• KYC Documentation: Retained for a minimum of five (5) years following account closure or the end of the business relationship;
• Customer Support Records: Retained for three (3) years following the resolution of the relevant inquiry;
• Marketing Consent Records: Retained for the duration of your consent and three (3) years thereafter as evidence of that consent;
• Closed Account Data: Following account closure, personal data is pseudonymized or deleted within a reasonable period, subject to mandatory retention requirements above.

When personal data is no longer required, c95jl Casino will securely delete or anonymize it in a manner that prevents re-identification.

10. Data Security

c95jl Casino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include, but are not limited to:

• TLS/SSL encryption for all data transmitted between your device and our servers;
• Encryption of stored sensitive personal data using AES-256 or equivalent standards;
• Multi-factor authentication requirements for account access and administrative systems;
• Role-based access controls limiting data access to authorized personnel only;
• Regular vulnerability assessments and penetration testing of the Platform;
• Continuous monitoring of systems for unauthorized access attempts and anomalous activity;
• Staff data protection training and confidentiality obligations;
• Documented incident response procedures aligned with NPC Circular 16-03 breach notification requirements.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by c95jl Casino. You may exercise any of these rights by contacting our Data Protection Officer using the details in Section 15:

c95jl Casino will respond to all verified data subject requests within thirty (30) days of receipt. We may request proof of identity before processing any data subject request. There is no fee for exercising your data subject rights in most circumstances.

If you are dissatisfied with our response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC).

12. Children's Privacy

13. Cross-Border Data Transfers

Some of the third-party service providers engaged by c95jl Casino may be located outside the Philippines. Where personal data is transferred to a recipient in a foreign jurisdiction, c95jl Casino takes appropriate measures to ensure that such transfers comply with the requirements of the Data Privacy Act of 2012, including ensuring that adequate levels of data protection are in place in the recipient jurisdiction or implementing appropriate contractual safeguards such as data processing agreements that impose equivalent privacy obligations on the recipient.

c95jl Casino will not transfer your personal data to a foreign jurisdiction where doing so would violate applicable Philippine data protection legislation or NPC guidelines on cross-border data flows.

14. Changes to This Privacy Policy

c95jl Casino reserves the right to update this Privacy Policy at any time. We will notify registered players of any material changes to this Policy via the email address associated with their c95jl Casino account, or through a prominent notice on the Platform, prior to the changes taking effect. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how c95jl Casino is protecting your personal data. Your continued use of the c95jl Casino platform following notification of any changes constitutes your acceptance of the updated Policy.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the way c95jl Casino handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the chat support widget on the c95jl Casino platform
• Response Time: We aim to acknowledge all privacy-related inquiries within 48 hours and provide a full response within 30 days

If you believe that c95jl Casino has not adequately addressed your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent supervisory authority responsible for enforcing the Data Privacy Act of 2012 in the Philippines.